Privacy Policy

How we collect, use and protect your personal information.

Last updated: April 2026

Who We Are

Plumcert is the gas safety and plumbing inspection division of Utilities Combined Group. We provide CP12 gas safety certificates, boiler servicing and plumbing inspections across Hertfordshire and surrounding areas.

Information We Collect

When you use our booking form or contact us, we may collect the following personal information:

  • Name — so we know who we are arranging the inspection for.
  • Email address — to send booking confirmations and your CP12 / gas safety certificate.
  • Phone number — to confirm appointments and provide updates via phone or WhatsApp.
  • Property address — to carry out the inspection at the correct location.

How We Use Your Information

We use the information you provide to:

  • Arrange and carry out your gas safety inspection or boiler service.
  • Send booking confirmations and appointment reminders via WhatsApp, phone or email.
  • Deliver your CP12 / gas safety certificate and any associated reports.
  • Respond to enquiries and provide customer support.
  • Comply with legal and regulatory obligations.

Data Storage and Security

Your personal data is stored securely and access is restricted to authorised personnel only. We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically up to 6 years for gas safety certificates and inspection records in line with industry requirements.

Data Sharing

We do not sell, trade or share your personal information with third parties for marketing purposes. We may share your data only where necessary to provide our services, including:

  • Our parent company, Utilities Combined Group, for service delivery.
  • Gas Safe Register for certification and compliance purposes.
  • Law enforcement or regulatory bodies if required by law.

Cookies

Our website uses the following cookies and tracking technologies to help us understand how visitors use our site and to improve your experience:

  • Google Analytics — to measure website traffic and visitor behaviour.
  • Google Tag Manager — to manage analytics and marketing tags on our site.
  • Microsoft Clarity — to understand how users interact with our site through session recordings and heatmaps.

These tools collect anonymised data about your visit. You can control cookie preferences through your browser settings or opt out of tracking via the respective tools' opt-out mechanisms.

Your Rights Under GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict the processing of your data.
  • Request portability of your data.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Contact Us

If you have any questions about this privacy policy, wish to make a data subject request, or want to request deletion of your personal data, please contact us: