Last updated: April 2026
1. Service Description
Plumcert, part of Utilities Combined Group, provides CP12 gas safety certificates, boiler servicing and plumbing inspections for residential and commercial properties across Hertfordshire and surrounding areas. All inspections are carried out by Gas Safe registered engineers in accordance with the Gas Safety (Installation and Use) Regulations 1998 and applicable British Standards including BS 6891 (gas pipework) and BS 5440 (flueing and ventilation).
2. Booking and Cancellation
By booking an inspection through our website, phone, email or WhatsApp, you agree to these terms of service.
You may cancel or reschedule your inspection free of charge with at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
3. Access Requirements
You must provide our engineers with safe and unobstructed access to the gas installation, including the gas meter, boiler, every gas appliance, all flues and any pipework requiring inspection.
If adequate access cannot be provided, the inspection may be incomplete and this will be noted on the report. We may need to rearrange the inspection at an additional cost if access is not available on the day.
4. Gas Supply Interruptions
During a gas safety inspection, the gas supply may need to be turned off briefly to safely test each appliance, the meter and the pipework. Our engineers will notify you before isolating the supply and aim to keep disruption to a minimum. Heating and hot water are restored as soon as testing is complete.
5. Report Delivery
Your CP12 / gas safety certificate will be delivered within 24 hours of the inspection being completed. Certificates are sent electronically via email. CP12 records are valid for 12 months and must be renewed annually for tenanted properties.
6. Pricing
The price of your inspection will be quoted before the inspection takes place. There are no hidden fees. Payment is due upon completion of the inspection unless otherwise agreed in writing. We accept bank transfer, card payments and other methods as specified at the time of booking.
7. Liability and Insurance
All our engineers are covered by professional indemnity insurance and public liability insurance. Details of our insurance cover are available upon request.
A CP12 / gas safety certificate is based on testing the appliances and pipework present at the time of inspection. It does not guarantee the absence of all faults and is not a warranty of the gas installation. Our liability is limited to the cost of the inspection service provided.
8. Remedial Work
If faults are identified during an inspection, we may recommend remedial work. You are under no obligation to use our services for any remedial work, though we can provide a quotation if requested.
9. Complaints Procedure
If you are unhappy with any aspect of our service, please contact us and we will do our best to resolve the issue promptly:
- Email: Plumcert@utilitiescombined.co.uk
- Phone: 01442 601 383
We aim to acknowledge all complaints within 2 working days and to resolve them within 14 working days.
10. Governing Law
These terms of service are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.